Quality Customer Service Rekindling the Art of Service to CustomersQuality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality. |
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____________________________________________________ ____________________________________________________ Day application Art of Service asked bank behavior Bill Clinton boiling frog phenomenon Chambliss chapter clerk communications counter credit union customer service representative decided doctor doctor’s office Dollar emotional intelligence employees enhanced customer service external customer friendly front-line grocery store Hello Home Depot http://www.sacredlands.org/boiling.htm Radeneau industry institutions leader less than stellar listened look Ma’am Medic mother nonverbal nonverbal communications Notes Notes Quote Obstacles for Skill organization pants Peachie poor customer service prevent the less product service features quality customer service quality service receptionist Rekindling the Art restaurant retail seek quality customer Service to Customers Sherry Shopper and Meaty Signs of Distress Smith Quartet staff stellar customer service Stewart County Stu Jackson SWOT SWOT analysis telephone representatives Ten East Thank thought Totalitarian agriculture understanding voice W.E.S. Group waitress wire transfer
Passatges populars
Pàgina 39 - You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, "I lived through this horror. I can take the next thing that comes along." . . . You must do the thing you think you cannot do.
Pàgina 13 - Four things come not back: the spoken word ; the sped arrow; the past life ; and the neglected opportunity.
Pàgina 51 - To will is a great thing, dear sisters," he wrote, "for Action and Work usually follow Will, and almost always Work is accompanied by Success. These three things, Work, Will, Success, fill human existence. Will opens the door to success both brilliant and happy; Work passes these doors, and at the end of the journey Success comes to crown one's efforts.
Pàgina v - So go on to the next step. Decide on the one thing you want most from life, no matter what it may be. There is no limit, you know, to Mind. Visualize this thing that you want. See it, feel it, BELIEVE in it. Make your mental blue-print, and begin to build! And not merely a mental blue-print, but make an actual picture of it, if you can. Cut out pictures from magazines that symbolize what you want. Paste them on a large sheet of paper and pin them up where you can see them often. You'll be surprised...
Pàgina 62 - To be successful, the first thing to do is fall in love with your work.
Pàgina 112 - He established the following classic statistics of spoken communication": • 7% of meaning is in the words that are spoken. • 38% of meaning is paralinguistic (the way that the words are said). • 55% of meaning is in facial expression.
Pàgina 45 - Thursday 9:00 AM to 9:00 PM Friday - 9:00 AM to 5:00 PM Saturday - 9:00 AM to 12:00 Noon Sunday - Closed "I like the multiple avenues to register for courses at this university.
Pàgina 20 - Totalitarian agriculture is based on the premise that all the food in the world belongs to us, and there is no limit whatever to what we may take for ourselves and deny to all others.
Pàgina 65 - Another definition of leader is "any person who influences individuals and groups within an organization, helps them in the establishment of goals, and guides them toward achievement of those goals, thereby allowing them to be effective (Nahavandi, 2003, p.
Informació bibliogràfica
| Títol | Quality Customer Service Rekindling the Art of Service to Customers |
| Autor | Sharon L. Burton |
| Editor | Lulu.com, 2007 |
| ISBN | 0615148972, 9780615148977 |
| Nre. de pàgines | 160 pàgines |
| Exporta citacions | BiBTeX EndNote RefMan |